Knowledge centre · Define
Define tool guides
Twenty guides for agreeing the problem, boundaries, requirements and project arrangements. Select the tools your project needs; the list is not a mandatory sequence.
Define · 01
Project Charter
An approved project mandate with a defined problem, measurable goal, boundaries and ownership.
Define · 02
Benefit Calculation
A benefits register with assumptions, categories, estimated values, owners and verification measures.
Define · 03
Project Frame
An agreed scope table with explicit boundaries, exclusions, interfaces and a change route.
Define · 04
Multi Generation Plan
A staged roadmap with current scope, provisional future outcomes, dependencies and review gates.
Define · 05
SIPOC
A validated high-level process map with suppliers, inputs, outputs, customers and relevant requirements.
Define · 06
Dependency Assessment
A dependency register with required inputs, owners, dates, commitments and fallback actions.
Define · 07
Project Management
An integrated delivery plan and review routine that support the DMAIC outcome.
Define · 08
Work Breakdown Structure
A deliverable hierarchy with work-package definitions, owners and acceptance criteria.
Define · 09
Network Plan
An activity network with logical links, duration assumptions and the current controlling path.
Define · 10
Time Plan
An agreed calendar schedule with activity owners, milestones, assumptions and a review routine.
Define · 11
Resource Planning
A time-phased resource plan with confirmed availability and actions for capacity gaps.
Define · 13
Budget Planning
An approved cost baseline with estimate assumptions, cash requirements, contingency and spending authority.
Define · 14
Risk Management
A current risk register with prioritised uncertainties, owners, preventive actions and response triggers.
Define · 15
Stakeholder Management
An engagement plan connecting affected groups and decision-makers to specific actions and review points.
Define · 17
Project Communication
A communication plan with audiences, purposes, channels, timing, owners and feedback routes.
Define · 18
Customer Needs Table
A traceable table of customer evidence, validated needs and candidate measurable requirements.
Define · 19
Kano Model
A customer-segment view of requirement categories, response distributions and their implications for priorities.
Define · 20
Customer/business requirements matrix (CTC/CTB)
A traceable set of output requirements with definitions, targets, owners and planned evidence.